What is the return process?
Please download and complete a returns form, if you do not already have one.
- Email your returns form along with a photo of the products you are returning to Customersupport@mantan.store
- Once approved, ensure your return is well packaged and meets all the conditions outlined in the Returns Terms & Guidelines (below).
- Please mark 'Returned Items' clearly on the outer packaging of your parcel.
- Use an insured tracking delivery service to ensure your parcel reaches us safely.
- Send a follow up email with your tracking information to Customersupport@mantan.store
Enclose your goods, and return to the following address:
Suite 68/44 Lakeview Dr, Scoresby VIC 3179 Australia
What should I do if I’ve received the incorrect product or a faulty product?
If you have received the incorrect product or the product you have received is faulty, please email Customersupport@mantan.store with photos and we will assist you with this promptly.
Please ensure you reach out to us within 7 days of receiving your order and don’t dispose of the product, so we can assess your claim.
Returns Terms & Guidelines
- We are not responsible for the return shipping costs of the items.
- Please make sure all return items are well packaged, so as not to be damaged in the post.
- Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
- Please make sure that the returns form has been approved - without approval it may result in your return not being processed.