Return Policy – MAN TAN

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Return Policy

What is the return process?

  • Please download and complete a returns form, if you do not already have one.
  • Email your returns form along with a photo of the products you are returning to Customersupport@mantan.store
  • Once approved, ensure your return is well packaged and meets all the conditions outlined in the Returns Terms & Guidelines (below).
  • Please mark 'Returned Items' clearly on the outer packaging of your parcel.
  • Use an insured tracking delivery service to ensure your parcel reaches us safely.
  • Send a follow up email with your tracking information to Customersupport@mantan.store

Enclose your goods, and return to the following address:

Suite 68/44 Lakeview Dr, Scoresby VIC 3179 Australia

 

What should I do if I’ve received the incorrect product or a faulty product?

If you have received the incorrect product or the product you have received is faulty, please email Customersupport@mantan.store with photos and we will assist you with this promptly.

Please ensure you reach out to us within 7 days of receiving your order and don’t dispose of the product, so we can assess your claim. 

 

Returns Terms & Guidelines

  • We are not responsible for the return shipping costs of the items.
  • Please make sure all return items are well packaged, so as not to be damaged in the post.
  • Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
  • Please make sure that the returns form has been approved - without approval it may result in your return not being processed.